General Terms & Conditions
References to Us, Our or We in these terms and conditions means Dream Bedroom and Furniture PTY.LTD. ACN 608 691 283
Note, please, that we deal with many companies and many people is involved in our day to day tasks. We will do our best to meet the highest standard procedures in this industry.
1. DELIVERY & INSTALLATION POLICY
i. Delivery times quoted by Dream Bedroom and Furniture PTY.LTD. are approximate only and we are not responsible for any delays.
ii. We agree to deliver goods to you on the understanding reasonable access is available. If reasonable access is unavailable or you are not at home at the agreed delivery time, or you do not answer your phone you will be charged for any subsequent delivery.
iii. It is your responsibility to check measurements to ensure your goods will fit in intended areas. We are not responsible for goods that have not been measured and subsequently do not fit were intended.
iv. On delivery, inspect your goods carefully. Any damage detected should be immediately reported to the carrier and us and noted on the delivery copy. Once you have inspected your goods and have signed their acceptance on the delivery copy noting any damage, you agree that the delivery copy is then evidence of the condition of the good as at the time of delivery.
v. Please organise adequate protection for your floors and internal surfaces prior to delivery as Dream Bedroom and Furniture PTY.LTD. are not responsible for damage to your floors or internal surfaces caused in any way by the delivery of your goods. Due to OH&S requirements, delivery personnel must wear appropriate footwear and must use appropriate tools to deliver large and heavy items, safely; at all times, so take measures to ensure your floors and internal surfaces are protected.
vi. Items labelled RTA (ready to assemble) will require self assembly. Unprofessional installation will wave our refund and warranty policy. Disposal of packaging is also your responsibility.
vii. On pickups from our stores or warehouses, inspect your goods carefully. Any damage detected should be immediately reported to us and noted on the pick up copy. Once you have inspected your goods and have signed their acceptance on the pick up copy, noting any damage, you agree that the pick up copy is then evidence of the condition of the goods at the time of pick up. Dream Bedroom and Furniture PTY.LTD. are not responsible for any damage that may subsequently occur as a result of you loading the goods into transport.
viii. Due to OH&S requirements, our store and warehouse staff cannot assist you in lifting your goods when you pick up. Please therefore ensure you bring someone to help you and that you bring adequate wrapping, blanket or materials to transport your goods safely.
i. For initial deposits and repayments: we accept cash, credit card, Eftpos as well as bank/personal cheque and money order.
ii. For final payment: we accept in store prior to delivery/pickup or on delivery. Payment on delivery will be accepted by credit card, bank cheques, and cash, payable to the carrier.
iii. Please note, personal cheques and money orders will only be accepted on repayments or initial deposits, we will not accept personal cheques or money orders on final payment.
3. DEPOSITS, CANCELLATION POLICY & REFUNDS
i. Unless we otherwise stipulate, all other transactions (“standard transactions”) require a 50% deposit.
ii. Cancellation on standard transactions will incur a cancellation fee of 20% of the invoice value. Refund will be organized within 5 business days.
iii. This fee will be deducted from the refund of any money you have already paid. This fee reflects Dream Bedroom and Furniture PTY.LTD. reasonable costs.
iv. If for any reason we are unable to supply the goods any monies paid will be refunded to you.
4. REFUND POLICY
i. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ii. Please choose carefully however as we do not refund simply for change of mind or circumstances.
Iii. Any damages made by you during the installation, inappropriate handling or usage will incur waving of our refund and warranty policy.
iv. Damages or complaints need to be reported within 48 hours after delivery.
i. Dream Bedroom and Furniture PTY.LTD. is following supplier warranties against defects:
Supplier states a warranty period.
All goods sold by Dream Bedroom and Furniture PTY.LTD. are covered by manufacturers’ warranties (if applicable).
ii. Defects covered by Dream Bedroom and Furniture PTY.LTD. supplier warranties will be repaired or replaced at the discretion of Dream Bedroom and Furniture PTY.LTD. (subject to your rights under the ACL with respect to major failures) without cost to you for parts or direct repair labour.
iii. Dream Bedroom and Furniture PTY.LTD. supplier warranties do not cover, and Dream Bedroom and Furniture PTY.LTD. is not liable for, any fading or other change in colouration (“exposure”), any damage caused by general day to day wear and tear (“general usage”) or if the goods are used in a manner outside of their prescribed or ordinary use. All other warranties and liability of Dream Bedroom and Furniture PTY.LTD. for any loss or damage, direct or consequential, is expressly excluded.
iv. The rights given by Dream Bedroom and Furniture PTY.LTD. supplier warranties are in addition to any rights and remedies you may have under the ACL and other laws. To claim under a Dream Bedroom and Furniture PTY.LTD. supplier warranty you should call our shop on 07 5592 0922 or write to “Dream Bedroom and Furniture PTY.LTD.; 6G / 47 Ashmore Rd., Bundall, 4217, Qld” Subject to your rights under the ACL, you are responsible for all costs associated with the claim including all freightage and transport costs. You must provide sufficient evidence of proof of purchase to be entitled to claim.
6. PROOF OF PURCHASE
In order to apply for a refund, exchange, repair or claim a warranty, you must have clear proof of purchase of either your tax invoice or receipt. Dream Bedroom and Furniture PTY.LTD. hold a limited history of orders and aren’t provisioned to search for archived transactions. Presenting proof of purchase is your responsibility so please retain your invoices and/or receipts as we cannot act without sufficient proof of purchase.
7. PRODUCT INFORMATION AND CARE
i. Some of our goods (eg timber/leather/fabric) are produced using natural materials. The colour/appearance/distinctive marks of these materials can differ from batch to batch. Please be aware of this when purchasing goods to match existing pieces in your home.
ii. High gloss and glass products may show slight imperfections. If unsure please visit a store to view the goods.
iii. When purchasing timber/leather goods note that these products are from real living materials and will move, change shape, develop surface irregularities and will have colour variation as the goods continue to behave as a real living material. As each good’s appearance is shaped by its past – differences in goods will be evident such as climate effects, wildlife activity, fire, wind, age etc on some timber/leather. Please be advised that no two pieces will ever be identical, your piece will always be one of a kind.
iv. All product care information supplied by Dream Bedroom and Furniture PTY.LTD. is for advisory purposes only and should not be taken as direction. Subject to your rights under the ACL, Dream Bedroom and Furniture PTY.LTD. will not be held responsible for any such product care information or advise.
v. Proceeding with your order shows confirmation of your agreement that your goods are purchased on this understanding.
8. RECOMMENDED RETAIL PRICE (RRP)
Dream Bedroom and Furniture PTY.LTD. RRP is the manufacturer/provider’s RRP or, where RRP is unavailable, the price is set by Dream Bedroom and Furniture PTY.LTD. at a reasonable estimate of the market price.
9. GENERAL FINANCE CONDITIONS
i. Dream Bedroom and Furniture PTY.LTD. generic interest free terms are: To approved applicants. Minimum finance amounts apply. Fees, charges and conditions apply. See in store for details.
10. OTHER TERMS
i. Our accessories in print/website/television or any other media or advertising are for display purposes only. Our display accessories shown in photographs are not included in prices quoted.
ii. Actual product colours may vary slightly due to printed/web colour.
iii. Dream Bedroom and Furniture PTY.LTD. reserve the right to correct errors and misprints and to change product specifications.
iv. Fabric costs may vary. Goods are priced according to fabric featured in photographs.
v. To keep prices low, some goods may require self assembly i.e. R.T.A. (ready to assemble).
vi. All goods are advertised in good faith and will be available, except in circumstances beyond our control. A failure by the manufacturer/supplier to deliver in accordance with sample, description or at all, may result in some goods being unavailable.
vii. Dream Bedroom and Furniture PTY.LTD. reserve the right to cancel any order without limitation. In this event a full refund will be paid.
viii. Each order for goods that you place and accepted by Dream Bedroom and Furniture PTY.LTD. will be a separate and binding agreement between you and Dream Bedroom and Furniture PTY.LTD. with respect to the supply of the relevant goods, in accordance with these General Terms and Conditions.
ix. You acknowledge that all goods that you order are intended for personal, domestic, non-commercial use only.